Gaming should be entertainment, not a burden. myr19 provides self-control tools, guidance, and support to help all Malaysian players maintain balance in their gaming activity.
Understanding the basics before you play is a smart first step
Online gaming — whether sports betting, slots, fish shooting, or bingo — should be a source of enjoyable entertainment, not stress or financial hardship. At myr19, we believe a positive gaming experience starts with self-awareness and good control.
Responsible gaming means playing within your limits — in terms of time and money — while maintaining balance with daily responsibilities like work, family, and health. It doesn't mean you can't play or enjoy games; rather, it ensures the activity stays fun over the long term.
Myr19 has implemented a range of tools and protective mechanisms that you can use free of charge at any time. We also train our support team to identify players who may need assistance and provide appropriate guidance without prejudice.
Remember: The odds in all games are designed to give the platform an advantage in the long run. Play for fun, not as a primary source of income or as a way out of financial difficulties.
Every registered myr19 player can access all these self-control tools directly from their account settings without needing to contact customer support, making the process simple, fast, and stigma-free.
Borrowing money to gamble or using money meant for bills and daily necessities.
Playing to "chase losses" after losing, in hopes of recovering losses quickly.
Hiding gaming activity from close family members or friends.
Unable to stop even after planning to stop after one round.
Neglecting work, family, or health due to spending too much time gaming.
Feeling anxious or restless when unable to play or when thinking about gaming.
All these tools are available free of charge to every registered account on myr19
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. These limits take effect immediately and can be lowered at any time.
Set the maximum amount of time you can spend in a single gaming session. Once the limit is reached, the session will be automatically ended with an advance reminder notification.
Take a short break from the platform for 24 hours, 48 hours, or 7 days. During this period, you will not be able to log in or make any transactions. Your funds remain safe in your account.
A long-term option to self-exclude from the platform for 1 month to 5 years, or permanently. This is a more serious step for those who need an extended break.
View the full history of your gaming activity, deposits, withdrawals, and time spent on the platform. Awareness of your gaming patterns is the first step toward effective control.
Manage the type and frequency of promotional notifications you receive. Reduce or stop marketing messages entirely if you feel they are encouraging you to play too often.
Easily accessible directly from your account in under 2 minutes
Open the myr19 app or visit myr19.com and log in to your account using your username and password.
Click the profile icon in the top right corner, then select "Account Settings" from the menu that appears.
You will find a dedicated tab for all self-control tools, including deposit limits, time limits, break mode, and self-exclusion.
Choose the tool you need, enter the desired value, and confirm your selection. Limits that reduce your allowance take effect immediately.
You will receive an SMS and email confirmation that your new settings have been successfully updated and are now active.
Important: Increased limits or shortened exclusion periods have a 7-day cooling-off period before taking effect. This ensures your decision is final and not made on impulse.
You can set a deposit limit on a daily (1 day), weekly (7 days), or monthly (30 days) basis. For example, if you set a daily limit of RM 100, the system will not allow any deposit exceeding that amount within a 24-hour period, regardless of the payment method used.
Set a daily limit between 30 minutes and 8 hours. The system will send a warning 10 minutes before the limit is reached. Once the limit is hit, your session will be automatically ended and you will need to wait until the next day to log in again.
Unlike self-exclusion, break mode is for short pauses. Choose a period of 1 day, 2 days, 7 days, or 14 days. While break mode is active, your account balance is safe and withdrawals can still be processed if needed.
This is the most serious tool we offer. Once self-exclusion is activated, it cannot be cancelled before the period ends — this is an intentional protective feature. For permanent exclusion, please contact our support team directly.
Answer these questions honestly to assess your own gaming patterns
Have you ever played longer or spent more than you originally planned?
Have you ever felt the need to increase your wagering amount to get the same level of excitement?
Has gaming ever made you feel guilty, ashamed, or lost?
Have you ever used gaming as a way to escape problems or negative feelings?
Have people around you ever expressed concern about your gaming habits?
If you answered "Yes" to two or more of the questions above, consider using myr19's self-control tools or seeking professional support. There is nothing to be ashamed of — asking for help is a sign of strength, not weakness.
Myr19 takes its responsibility to prevent underage access seriously
Myr19 is a platform open exclusively to individuals aged 18 and above. We implement multiple layers of verification to ensure no underage players can register or use our platform.
All new players are required to complete identity verification (KYC) before their first withdrawal is approved. Documents reviewed include a valid MyKad or passport copy to confirm age and identity.
If you have children or teenagers at home who share a device with you, we recommend using the parental control features available on your device or web browser to block access to gaming websites.
If you suspect that an underage person is using the myr19 platform, please contact our support team immediately. We will investigate and take appropriate action without delay.
You don't have to face this alone
If you or someone you know is struggling with gambling-related issues, professional help is available. myr19 encourages players who need support to seek help immediately.
The myr19 support team is available around the clock via live chat in the app or on the website. Contact us for guidance on self-control tools or assistance in emergency situations.
For more in-depth assistance, we recommend seeking counselling from a qualified mental health professional in Malaysia who specialises in behavioural addiction.
For emergency self-exclusion requests or any serious concerns, you can reach our dedicated support team at [email protected].
Answers to the most frequently asked questions about myr19 self-control tools
Register your account today and access all our self-control tools at no cost. We are with you every step of the way — from your first session to your most enjoyable gaming experience.