At myr19, your privacy is more than a legal obligation — it is our genuine commitment. This Policy clearly explains how we collect, store, use and protect your information at all times.
Six layers of protection keeping your personal data secure at all times
All data transmitted between your device and myr19 servers is protected by bank-grade SSL encryption. Your information cannot be read by third parties during transmission.
Your personal data is stored on servers protected by multiple firewall layers and is accessible only by authorised personnel through two-factor authentication.
Myr19 never sells, rents, or discloses your personal data to any external party for marketing purposes. Your information is used solely for platform operational purposes.
You may request a review, amendment or deletion of your data at any time through the myr19 support team. This process is completed within 7 business days.
The myr19 Privacy Policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all data handling practices meet local legal standards.
You can choose the types of communications you wish to receive from myr19 — including promotional offers, system notifications and account updates — and unsubscribe at any time.
This Privacy Policy ("Policy") is published by myr19 ("we", "Platform" or "myr19") and applies to all users of the myr19.com website and the myr19 mobile app. It describes how we collect, use, disclose and protect your personal information when you use our services.
By registering an account or using any myr19 service, you agree to the data protection practices described in this Policy. If you do not agree, please discontinue use of the platform.
myr19 is committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is genuinely necessary and never sell it to third parties.
This Policy should be read together with Terms and Conditions myr19 which forms part of the overall agreement between you and our platform.
Myr19 collects various categories of data depending on how you interact with our platform. Below is a summary of the data we collect:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Account registration, KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, transaction records | Deposits & Withdrawals |
| Usage Data | Game history, session duration, login activity | Automatically during use |
| Technical Data | IP address, device type, web browser | Automatically upon connection |
| Location Data | Approximate location based on IP | Automatically for region verification |
We may also receive information about you from third-party sources such as identity verification service providers and payment gateways we use to process your transactions.
Note: myr19 will never request sensitive information such as your full password, banking PIN, or OTP codes via email, live chat, or phone call. If you receive such a request, it is a fraudulent attempt.
Every piece of data we collect has a clear and legitimate purpose. myr19 uses your information for the following purposes:
myr19 only processes your data on a valid legal basis — whether for contract fulfillment, legal obligation, legitimate interest, or your explicitly given consent.
Myr19 does not sell or disclose your personal data to external parties for commercial purposes. However, we may share certain data in the following limited circumstances:
All third parties working with myr19 are required to comply with data protection standards no less stringent than this Policy. They are not permitted to use your data for any purpose outside the scope of the services they provide.
The security of your data is myr19's top priority. We implement comprehensive technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we take all reasonable precautions, no data storage or transmission system on the internet can be guaranteed 100% secure. You are also responsible for keeping your account password safe.
Myr19 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the myr19 platform.
Myr19 retains your personal data only for as long as it is needed for the purposes stated in this Policy or as required by applicable law.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
If you wish to request early deletion of your data, please contact the myr19 support team. Requests will be processed within 30 days, subject to applicable legal retention obligations.
Under Malaysia's PDPA and myr19's commitment to privacy, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Update or correct inaccurate or outdated data in your account.
Request deletion of your data subject to applicable legal requirements.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a structured format for transfer to another platform.
Request restriction of data processing under certain circumstances while a review is in progress.
To exercise any of the above rights, contact the myr19 support team via live chat or email at [email protected]. We will respond within 7 business days.
Myr19 may contain links or integrations with third-party services such as payment providers. This Privacy Policy applies to the myr19 platform only.
Myr19 is not responsible for the privacy practices of third-party websites or services. You are advised to read the privacy policy of each third party before providing any personal information.
When you use third-party payment services within the myr19 platform, you are also subject to the terms and privacy policies of those providers. myr19 has no control over how they handle your data.
Myr19 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasonable grounds.
When we make material changes, we will:
Your continued use of the myr19 platform after Policy changes are published constitutes your acceptance of the latest version. If you do not agree with any changes, please discontinue use and contact us to close your account.
For any inquiries regarding this Privacy Policy or how we handle your data, contact the myr19 Data Protection Officer at [email protected]. We are available to assist at any time.
Also read the other guides and policies that complement our Privacy Policy
Your data is safe with us. Register your free account today and enjoy a secure, fair and enjoyable gaming experience at myr19.